Mitsui Fudosan Group
Mitsui Garden Hotel PRANA Tokyo Bay

Hotel Regulations

Hotel Policy & Rules

We hope that you will enjoy your stay and make full use of our facilities. Hotel guests are kindly requested to observe the rules, outlined in Article 10 of the Accommodation Contract, so that their stay will be comfortable and safe. If guests do not observe these rules, the Hotel will be obliged to cancel their accommodations and the related contract as specified in Article 7. In addition, we ask for your understanding that the hotel will not be held responsible for any accidents caused by not following the provided rules. Guests are required to comply with the rules of use established by the hotel and posted on the hotel premises or posted on the website.

For Personal Safety

  1. Please refrain from using any electrical appliances such as heaters, cooking appliances or irons that could cause a fire.
  2. Please do not smoke in bed or in any place where smoking presents a fire hazard.
  3. Do not smoke outside the designated areas in the building. Do not do anything that may cause a fire. In addition, if smoking (including electronic cigarettes) or cigarette butts are found in a non-smoking room, you will be charged with a fine of expenses such as room deodorization work and cleaning of bedding, curtains, wallpaper, etc., so that it can be restored to its original state.
  4. Please review the emergency exit instructions posted on the inside of the guest room door and locate the emergency exits on your floor promptly upon your arrival.
  5. Please remember to carry your key with you any time you leave your room. All room doors lock automatically and cannot be opened without the key.
  6. Please lock the door guards and locks during your stay, especially while you are sleeping. If you have a visitor, please do not open the door carelessly and check through the peep hole first. If you find someone suspicious, please contact the front desk.
  7. In order to maintain hygiene standards, even in cases where customers request that we do not clean their room, we will clean every 3 days at the least. However, the hotel retains the right to clean at any time deemed necessary. In addition, we may enter the room for room maintenance, legal inspections, and emergencies other than cleaning days. The guest may not refuse to the guest room cleaning under this section.
  8. We reject the use of our hotel by members of any gang or extremists. Even after a reservation has been made or during a Guest’s stay, if the Guest is found to be a member of a gang or an extremist, the Guest will be asked to leave the Hotel immediately.

Valuables and items Deposited with the Hotel

When the guest room has an in-room safe

  1. Please do not leave important personal belongings or valuables unsecured in your guest room. The Hotel has provided an in-room safe for your use and convenience. The in-room safe, however, should not be viewed as a replacement for the guest safe deposit boxes maintained by the Hotel and in no way modifies the Hotel’s limitation of liability for the loss of guest property. Please refer to the Limitation of Liability Notice posted in the Regulations for further information about the use of such safety boxes and the Hotel’s associated liability limitations.
  2. Lost and found items shall be surrendered to the appropriate authorities by the Hotel in accordance with Article 16, Paragraph 2, of the Accommodation Contract.

When the guest room has no in-room safe

  1. Safety deposit boxes for money and valuables are available free of charge in guest rooms and at the Front Desk. The Hotel will not be liable for the loss or theft of money or valuables. However, the Hotel shall compensate the Guest for damages when loss, breakage, or other damages is caused through intention or negligence on the part of the Hotel. However, the Hotel cannot accept the following articles for safekeeping.
    1. (1)Items of uncertain value, such as works of art, antiques and musical instruments;
    2. (2)Equipment with data recording devices, such as personal computers and cellular phones;
    3. (3)Items related to personal information, such as customer name records.

Regarding Payment for Services

  1. Payment for all hotel services may be made by cash, credit card, traveler’s checks and travel vouchers or coupons accepted by the Hotel. Please pay your bills whenever requested by the Front Desk while staying at the Hotel. All bills are due upon demand.
  2. When a guest wishes to prolong his/her registered departure date, prior notice should be given to the Front Desk. If an extension of stay is possible, settlement of past due accounts shall be required.
  3. Please show your room key to the cashier when you sign bills at restaurants and bars in the Hotel.
  4. Payment should be settled at the Front Desk upon check-in or as requested by the Front Desk.
  5. The Hotel cannot cash any checks or coupons other than traveler’s checks issued by banks or other recognized financial institutions.
  6. Airline, train and bus tickets, taxi coupons, or items and services purchased in the Hotel stores or other facilities cannot be added to your hotel bill.

Your Cooperation is Requested

  1. Please do not bring onto the premises of the Hotel any of the following:
    1. (1)Animals or birds of any kind, except service dogs, dogs accompanied by a Dogs-friendly rooms;
    2. (2)Gunpowder, oils or other explosives or inflammables;
    3. (3)Objects emitting a foul odor;
    4. (4)Unregistered firearms or swords;
    5. (5)Objects of an unusually large size or in unusually large quantities; and
    6. (6)Illegal drugs or other articles, the possession of which is prohibited by the laws of Japan.
  2. Gambling or other acts that are contrary to good morals or that cause an annoyance are strictly prohibited.
  3. The rooms or lobby of the Hotel may not be used for any business purposes, or for any purpose apart from accommodation, without the express permission of the Hotel.
  4. Please do not hang any items or objects whatsoever from the windows of your guest room.
  5. The distribution or display of advertisements and the sale of goods on the premises of the Hotel are prohibited without prior written authorization.
  6. Please refrain from using equipment or fixtures for purposes other than those intended. Please do not remove or alter any equipment or fixtures of the Hotel.
  7. Please do not place any personal or Hotel belongings in the lobby or passageways of the Hotel.
  8. Except in emergency situations, please refrain from using the emergency staircases, going up to the roof or entering areas where there is machinery, areas where Hotel property is stored or other areas where guests and visitors are not permitted.
  9. You will be charged for any damage to the Hotel’s property caused by you or by your guests.
  10. Please refrain from loud voices, songs, noises, TV and radio volume, etc. that may cause inconvenience to other guests in the hotel or guest rooms. Also, please refrain from actions such as jumping or hitting the walls in the guest room or hallway, as they may disturb other guests.

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