Scope of Application

Article 1.

1. Contract for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. In the case where the Hotel has entered into a special contract with the Guest, insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

Application for Accommodation Contracts

Article 2.

1. A Guest who intends to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
   1. （1）Guest name, registered address and telephone number (or mobile phone number)
   2. （2）Date of accommodation and estimated time of arrival;
   3. （3）Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in Attached Table No. 1); and
   4. （4）Other particulars deemed necessary by the Hotel.
2. In the case where the Guest requests, during the stay, an extension of the accommodation beyond the date in Subparagraph 2 of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
3. Personal information obtained by the hotel will be used in accordance with the "Handling of Personal Information."

Conclusion of Accommodation Contracts, etc.

Article 3.

1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the contract shall not be deemed to have been concluded if it has been proved that the Hotel has not accepted the application.
2. When an Accommodation Contract has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest’s entire period of stay (or a minimum of three days when the period of stay is to exceed three days) by the date specified by the Hotel.
3. The deposit shall be first applied to the Total Accommodation Charges to be paid by the Guest, then secondly to the cancellation charges and compensation in this order on the occurrence of any event to which Article 6 or 18 applies, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date required as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

Special Contracts Requiring No Accommodation Deposit

Article 4.

1. Notwithstanding the provisions of Paragraph 2 of Article 3, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.
2. In the case where the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of Article 3 and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as if the Hotel has accepted a special contract as prescribed in the preceding paragraph.

Refusal of Accommodation Contracts

Article 5.

The Hotel shall have the right not to accept the conclusion of an Accommodation Contract under any of the following cases:

1. When the application for accommodation does not conform to the provisions of these Terms and Conditions;
2. When the Hotel is fully booked and no room is available;
3. When the Guest seeking accommodation is deemed liable to conduct himself in a manner that would contravene the laws or act against the public order or good morals in regard to the accommodation;
4. Any persons disturbing the peaceful operation of the hotel, such as using violent words/actions towards hotel employees and/or other guests, holding up the hotel employees or interfering with their work.
5. When the person staying has any of the following reasons:
   1. （1）According to the Act on Prevention of Unfair Acts by Organized Crime Group Members (Act 77, 1991), gangsters and their affiliates, or other related parties (hereinafter referred to as "gangsters").
   2. （2）Corporations or other organizations whose business activities are controlled by and members of an organized crime groups, etc.
   3. （3）Corporations or their members whose officials are part of organized crime groups, etc.
6. When the Guest seeking accommodation is clearly determined to be carrying an infectious disease;
7. Any persons making violent or excessive demands, such as:
   1. （1）Demanding services not provided by the hotel.
   2. （2）Demanding services which violate laws and public morals.
   3. （3）Demanding a post-booking discount without justifiable reason.
   4. （4）Demanding room upgrades, such as meals not included in the booking, without justifiable reason.
   5. （5）Demanding any other services which exceed reason.
8. Any persons using abusive language, assault, threats, blackmail, or causing fraudulent acts against hotel employees and/or other guests.
9. Any persons writing untruthful content/slander on social media, bulletin boards about the hotel employees and/or other guests.
10. When accommodation cannot be provided due to natural disasters, facility problems or other unavoidable reasons.
11. Any persons causing significant inconvenience due to consumption of alcohol (in accordance with prefectural regulations).
12. Any persons who have previously caused trouble with the hotel and/or other hotels operated by Mitsui Fudosan Hotel Management.

Right to Cancel Accommodation Contracts by the Guest

Article 6.

1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
2. If the guest cancels the booking either in part or in whole before payment due to reasons out with the hotel's control then the hotel retains the right to notify the guest of the obligation to pay, as per Article 4, Paragraph 1 (excluding cases where the hotel has requested a deposit, as per Article 3, Paragraph 2).
3. In the event that a Guest does not appear by 8 p.m. on the accommodation date (or two hours after the expected time of arrival if the Hotel has been notified) and has not notified the Hotel in advance, the Hotel may regard the Accommodation Contract as having been canceled by the Guest.

Right to Cancel Accommodation Contracts by the Hotel

Article 7.

1. If the below are found to be true after making the reservation or during the stay, the hotel reserves the right to cancel the booking.
   1. （1）Any persons who have committed illegal acts, acts against public order or good morals and/or acted against requests from public offices.
   2. （2）Any persons disturbing the peaceful operation of the hotel, such as using violent words/actions towards hotel employees, holding up the hotel employees or interfering with their work.
   3. （3）When any of the following reasons apply to any persons under the accommodation booking contract and/or persons using the hotel.
      1. ①Persons part of and/or related to someone in organized crime groups, etc.
      2. ②Corporations or other organizations whose business activities are controlled by and members of an organized crime groups, etc.
      3. ③Corporations or their members whose officials are part of organized crime groups, etc.
      4. ④Guests who behave in a way which causes significant inconvenience to other guests
   4. （4）When the Guest seeking accommodation is clearly determined to be carrying an infectious disease;
   5. （5）Any persons making violent or excessive demands, such as:
      1. ①Demanding services not provided by the hotel.
      2. ②Demanding services which violate laws and public morals.
      3. ③Demanding a post-booking discount without justifiable reason.
      4. ④Demanding room upgrades, such as meals not included in the booking, without justifiable reason.
      5. ⑤Making threats, extortion or fraudulent acts against any hotel employee.
      6. ⑥Writing untruthful content/slander on social media, bulletin boards about the hotel employees.
      7. ⑦Being intimidating and unreasonable when making excessive demands and/or previously committing similar acts at the hotel or other Mitsui Fudosan Hotel Management establishments.
      8. ⑧Any acts similar to those specified in ① to ⑦.
   6. （6）When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
   7. （7）Any persons causing significant inconvenience due to consumption of alcohol (in accordance with prefectural regulations).
   8. （8）Any persons smoking outside the hotel's designated smoking areas, smoking in bed in the room, tampering with firefighting equipment, or does not comply with any prohibitions set by the hotel.
2. In the case where the Hotel has cancelled the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not be entitled to charge the Guest in the future for any of the services during the contractual period that were not received.

Registration

Article 8.

1. The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation:
   1. （1）Name, age, sex, address and phone number (or mobile phone number) and occupation of the Guest(s)
   2. （2）Nationality, passport number, and port and date of entry into Japan (if the Guest is not of Japanese nationality);
   3. （3）In addition to the preceding item, a copy of the passport (if the Guest dose not have a domicile in Japan);
   4. （4）Date and estimated time of departure; and
   5. （5）Companion's name
   6. （6）Other particulars deemed necessary by the Hotel.
2. In the case where the Guest intends to pay the Accommodation Charges prescribed in Article 12 by means other than Japanese currency, such as traveler‘s cheques, coupons or credit cards, the Guest shall present such instruments in advance to the Hotel at the time of registration as prescribed in the preceding paragraph.

Occupancy Hours of Guest Rooms

Article 9.

1. Please refer to the "check-out" section of the hotel service guide for the hours which the guests can use the rooms. Please note that for consecutive stays it is possible to use the rooms all day, with the exception of the arrival and departure days. Please also note that we may require you to wait after check-in time due to room maintenance.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding paragraph, permit the Guest to occupy a room beyond the time prescribed in the same paragraph. In such case, the Guest shall pay the following additional charges:
   1. （1）Until 3 p.m.: 30% of the room charge
   2. （2）Until 6 p.m.: 50% of the room charge
   3. （3）After 6 p.m.: 100% of the room charge
   We may not be able to provide accommodation if we are fully booked.

Observance of House Regulations

Article 10.

1. The Guest shall observe the House Regulations established by the Hotel, which are posted on the Hotel premises.

Business Hours

Article 11.

1. The business hours of the Hotel’s services and facilities shall be indicated in the brochures provided, in-house facilities in guest rooms and notices displayed in various locations.
2. The business hours can be subjected to temporary changes due to unavoidable causes of the hotel. In such a case, the Guest shall be informed by appropriate means.

Payment of Accommodation Charges

Article 12.

1. The breakdown and method of calculation of the Accommodation and other Charges to be paid by Guests are specified in Attached Table No. 1.
2. The Accommodation and other Charges referred to in the preceding paragraph shall be paid at the Front Desk upon request by the Hotel. Payments shall be made in cash or by means other than cash, such as travellers cheques, coupons or credit cards, that are recognized by the Hotel.
3. Once accommodation facilities have been made available by the Hotel, the Accommodation Charges shall be paid even if the Guest voluntarily chooses not to utilize the facilities.

Liabilities of the Hotel

Article 13.

1. The Hotel shall compensate the Guest for any damage if the Hotel has caused such damage to the Guest in the course of its performance of, or by its non-fulfillment of, the Accommodation Contract and/or related agreements. However, this provision shall not apply in the event that such damage has been caused by a reason(s) not attributable to the Hotel.
2. The Hotel is covered by Hotel Liability Insurance Policy relative to unexpected fires or other disasters.

Handling when unable to provide Contacted Rooms

Article 14.

1. The Hotel shall, when unable to provide the contracted rooms, arrange accommodation of the same standard elsewhere insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodations cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest Compensation equivalent to the cancellation charges. Through such payment, the Hotel shall be deemed to have fulfilled its obligation to compensate for the damages incurred by the Guest. However, if the Hotel’s inability to provide accommodation is not the result of a cause(s) attributable to the Hotel, the Hotel will not pay Compensation to the Guest.

Handling of Deposited Articles

Article 15.

1. The Hotel shall compensate the Guest for damages to articles the Guest has deposited at the Front Desk when said articles have been lost, broken or suffered other damage, except when the result of force majeure. However, when the type and value of such items has not been reported in advance by the Guest, the Hotel shall compensate the Guest for the loss of money or valuables up to a maximum of 150,000 yen, except in cases where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.
2. The hotel will provide compensation for any articles deposited at the front desk which either due to intentional or gross negligence result in loss, breakage or other damage. Any items left but either the type or price is not reported will be compensated with a limit of up to 150,000 yen.
3. The hotel does not accept the liability of works of art, antiques, musical instruments, etc.

Custody of Baggage or Belongings of the Guest

Article 16.

1. When the baggage of the Guest is brought into the Hotel before the Guest’s arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of check-in.
2. In the event that baggage or belongings are left at the hotel after check-out, the hotel will wait for the guest to enquire about the item. If no enquiry has been received from the guest, valuable items will be delivered to the nearest police station within seven days (including the date of discovery). Any other items will be disposed of after three months. Items such as food and drink, cigarettes, magazines, items which may harm the environment, broken items or items equivalent to waste will be disposed of the next day.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1, Article 15, in the case of Paragraph 1, and with the provisions of Paragraph 2, Article 15, in the case of Paragraph 2.
4. The hotel reserves the right to inspect the contents of misplaced baggage or belongings in order to dispose of the contents correctly.
5. If any cost is involved in handing an item back to its owner then the owner will be held responsible for the cost.
6. In the event that a guest either intentionally or negligently leaves personal belongings which require a disposal fee, such as oversized garbage, in the guest room, common areas or other areas of the hotel, the hotel reserves the right to charge this amount to the guest. The hotel also reserves the right to assume the item was left intentionally and dispose of the item if the owner does not contact the hotel within one week from the check-out date.

Liability in regard to Parking

Article 17.

1. The hotel will not be held responsible for any accidents, theft, etc. in the parking lot managed by the hotel (hereinafter referred to as the "hotel parking lot").

Liability of the Guest

Article 18.

The Guest shall compensate the Hotel for damage caused through the intention or negligence of the Guest.

Attached Table No.1 Accommodation Charges, etc. (Ref. Paragraph 1, Article 2, and Paragraph 1, Article 12)

(Remarks) The Basic Accommodation Charge is indicated as a tariff at the Front Desk.

Attached Table No.2 Cancellation Charge for Hotels (Ref. Paragraph 2, Article 6)

• *1The percentages signify the rate of the cancellation charge for the Basic Accommodation Charges.
• *2When the number of days contracted is shortened, cancellation charges for the first day shall be paid by the Guest regardless of the number of days shortened.
• *3When part of a group booking (for 15 persons or more) is canceled, no cancellation charges shall apply if the number of people canceled is less than 10% of the total number of people booked, with fractions rounded up to the next whole number.

Refusal to provide services other than for accommodation

Article 19.

The hotel reserves the right to refuse a contract for any service other than accommodation in the following cases:

1. When any of the following reasons applies to the person applying for the contract, their affiliates or people using the hotel.
   1. （1）Members of organized crime groups or similar, as defined in Article 5, Paragraph 5.
   2. （2）Any persons who have committed illegal acts, acts against public order or good morals and/or acted against requests from public offices.
2. Any persons behaving in a way which causes significant inconvenience to the other guests.
3. Any persons making violent or excessive demands, such as:
   1. （1）Demanding services not provided by the hotel.
   2. （2）Demanding services which violate laws and public morals.
   3. （3）Demanding a post-booking discount without justifiable reason.
   4. （4）Demanding room upgrades, not included in the booking, without justifiable reason.
   5. （5）Making threats, extortion or fraudulent acts against any hotel employee.
   6. （6）Writing untruthful content/slander on social media, bulletin boards about the hotel employees.
   7. （7）Being intimidating and unreasonable when making excessive demands and/or previously committing similar acts at the hotel or other Mitsui Fudosan Hotel Management establishments (the hotel will refuse a booking if discovered after reservation or during the hotel stay).
4. Any persons violating the hotel's usage rules (or the hotel has determined there is a risk of violation).
5. The hotel determines that the guest's hotel usage is unacceptable within reasonable grounds.

Governing law and court of jurisdiction

Article 20.

1. Disputes concerning accommodation booking contracts between the hotel and the guest shall be governed by Japanese law. The Tokyo District Court of the Tokyo Summary Court shall be the agreed jurisdictional court of first instance.

Change of accommodation agreement:

Article 21.

1. The hotel may change the agreed accommodation under the following circumstances:
   1. （1）When the changes benefit the guest.
   2. （2）When the change does not go against the original agreement and remains reasonable.
2. When changing the agreement, the hotel must notify the guest at least two weeks prior to the effective date. Changes to the terms and condition will be posted on the website.

Internet usage:

Article 22.

1. Usage of hotel Internet shall be at the guest's own risk. Service may be interrupted or terminated without notice due to system failure or other reasons.
2. The hotel will not be held responsible for interrupted service due to system failure or other reasons which cause any damage to the guest. The hotel will request compensation for any inappropriate usage of the internet which results in damage to the hotel or a third party.

Conduct Policy Against Customer Harassment

Article 23.

In the event of customer harassment against our employees, etc., we reserve the right to refuse to provide services. Furthermore, if we deem the harassment to be malicious, we will contact the police, lawyers, etc., and take strict action, including legal action.

1. Definition of Customer Harassment

   Requests of which the content is not recognized as reasonable, or the words, deeds, or actions that exceed the scope of socially accepted norms as means to fulfill the request.
   The following descriptions are examples of customer harassment, though applicable cases are not limited to these examples.

   1. （1）Demand for apology without reasonable cause
   2. （2）Excessive or unreasonable requests
   3. （3）Demand for provisions of services that are excessive in terms of socially accepted norms
   4. （4）Physical attacks (injury, assault)
   5. （5）Psychological attacks (intimidation, slander, defamation, insults, abusive language)
   6. （6）Intimidating language and/or behavior
   7. （7）Continuous and persistent language and/or behavior
   8. （8）Restrictive language or behavior (prolonged periods of restriction (sitting around, calling on the phone, or other behaviors that interfere with work))
   9. （9）Racist language and/or behavior
   10. （10）Sexual behavior (sexual harassment)
   11. （11）Attacks and/or demands on individual employees, etc
   12. （12）Recording video and/or audio without consent or a valid reason
   13. （13）Posting or spreading slanderous or false information on social networking sites/the internet
   14. （14）Request for exchange of goods, monetary compensation, or apology without reasonable cause

Other

Article 24.

1. In accordance with the Fire Service Law, fire alarms are installed in various places in the hotel. An in-house announcement may be made if the alarms detect a fire. The hotel does not accept any responsibility if the guest suffers any damage due to the in-house broadcasting.
2. For the safety of our guests, even if the "Do not disturb" card is presented or the button is lit, we retain the right to either phone or establish contact in front of the room door if the guest has not been heard or seen of in a notable amount of time. If no response is heard or during an emergency, the hotel staff will deem it necessary to enter the room.
3. Please refrain from taking any photos, videos, DVDs, or any other forms of media for commercial purposes in the guest rooms without obtaining permission. Please also refrain from posting on the Internet or social media for business purposes without permission, even if the media is privately shot or recorded (this includes livestreams) as you may be subject to legal action.
4. Please refrain from meeting visitors in your room.
5. We do not allow guests other than those confirmed under the booking in the guest room, as per Article 2 of the accommodation booking agreement.
6. The hotel will not be held responsible for any loss or damage to an item received on behalf of the customer, unless the hotel is attributable.
7. We retain the right to refuse usage of the hotel's address for residency registration purposes. Proof of stay will be issued with an "accommodation certificate" and not a "residency certificate".
8. The hotel will not be held responsible for any problems or accidents in the self-cloak space so long as they are not caused by reasons attributable to the hotel.