Mitsui Fudosan Group

Terms and Conditions for Accommodation

Scope of Application and Hotel Information

Article 1.

  1. Information of MGH Mitsui Garden Hotel Taipei Zhongxiao (hereinafter referred to as the “Hotel”):
    1. (1)Representative: Hisaichi Yasuhiro
    2. (2)Phone: 02-27811131
    3. (3)Address: No. 30, Sec. 3, Zhongxiao E. Rd., Da’an Dist., Taipei City
    4. (4)Hotel registration number: Taipei City Hotel No. 723
  2. Accommodation contracts and related agreements signed between this Hotel and the Guest to be accommodated (hereinafter, the “Guest”) shall be subject to the provisions of these Terms and Conditions for Accommodation (hereinafter, these “Terms and Conditions”). In the case where the Hotel has entered into special agreements with the Guest, insofar as such special agreements do not violate laws and regulations, the special agreements shall take precedence. Any matters not specified herein shall be construed and governed by the Civil Code, the Consumer Protection Act, and other relevant laws and regulations.

Application for Accommodation

Article 2.

  1. A Guest who intends to apply for accommodation with the Hotel shall notify the Hotel of the following information in advance:
    1. (1)Name of the Guest, ID number (or foreign passport number, residence permit number), address, and telephone number (or mobile number);
    2. (2)Dates of accommodation and estimated time of arrival;
    3. (3)Types and quantity of rooms required;
    4. (4)Other particulars deemed necessary by the Hotel.
  2. After the application for accommodation, if the Guest requests a change of the accommodation dates, duration of stay, room type, or number of rooms, consent from the Hotel will be required. For those changes approved by the Hotel, the Guest will not be required to pay any additional fees resulting from the change.
  3. The Hotel shall collect, process, and use the personal data of the Guest staying in the Hotel in accordance with the Personal Data Protection Act, the Hotel's "Privacy Policy," and "Notification on the Collection, Processing, and Use of Personal Data." Furthermore, the Hotel has a confidentiality obligation and may not disclose to third parties or use beyond the scope of the contract without the written consent of the Guest. This obligation remains even after the termination of the accommodation contract.

Conclusion of Accommodation Contract and Basic Accommodation Charges

Article 3.

  1. After receiving the accommodation application made by the Guest as stipulated in the preceding Article, the Hotel will confirm the accommodation period, room type, quantity, and Basic Accommodation Charges. The Hotel will inform the Guest in the manner agreed upon by both parties, and an Accommodation Contract shall be deemed to have been concluded once the Hotel notifies the Guest.
  2. When an Accommodation Contract has been concluded in accordance with the provisions of the preceding Paragraph, the Hotel may collect an accommodation deposit in advance for the Basic Accommodation Charges (i.e. the Basic Accommodation Charges informed to the Guest by the Hotel following the preceding Paragraph, hereinafter referred to as the “Total Accommodation Charges Deposit”. The Guest should make payment (or provide credit card authorization) by the date specified by this Hotel.
  3. The Total Accommodation Charges Deposit shall be appropriated firstly to the Total Accommodation Charges to be paid by the Guest. However, in the event of the occurrence of circumstances as stipulated in the provisions of Articles 6 and 10, it shall be appropriated to the compensation in order of priority, and the remaining amount (if any) shall be used to offset the expenses to be paid by the Guest as stipulated in the provisions of Article 12, and the remainder shall be refunded.
  4. When the Guest fails to make payment (or provide credit card authorization) stipulated in Paragraph 2 of this Article by the date specified by the Hotel, the Accommodation Contract shall be automatically terminated and become invalid.

Special agreements requiring no Total Accommodation Charges Deposit

Article 4.

In the case when the Hotel does not request the payment of the Total Accommodation Charges Deposit referred to in Paragraph 1 of the preceding Article, or does not specify the payment due date of the deposit, the accommodation contract shall be treated as requiring no Total Accommodation Charges Deposit.

Refusal to conclude Accommodation Contract

Article 5.

The Hotel may refuse to accept the application for accommodation by a Guest and the conclusion of an Accommodation Contract or agreement for other services in any of the following cases:

  1. When the application for accommodation does not conform with the provisions of these Terms and Conditions;
  2. When the Hotel is fully booked and no room is available;
  3. When the Guest seeking accommodation is deemed likely to conduct acts that contravene laws or regulations, public order or good morals, in relation to his/her accommodation; or when it would otherwise cause interference with the normal operations of the Hotel (including but not limited to using violent language or behavior, restricting movement, blackmailing, intimidating, defrauding, or disrupting operations against the Hotel, Hotel employees, other guests, or individuals using Hotel service. In addition, this also includes those engaging in similar conduct to the aforementioned toward hotels or commercial facilities operated or managed by the Mitsui Fudosan Group to which this Hotel belongs.)
  4. When the Guest seeking accommodation has any of the following circumstances:
    1. (1)Guests who are members of gangsters and their affiliates, or other anti-social forces or similar entities as defined by the Act on Prevention of Unfair Acts by Organized Crime Group Members (Act 77, 1991) of Japan (hereinafter referred to as "Anti-Social Forces").
    2. (2)Guests who belong to criminal organizations as defined in Article 2 of the "Organized Crime Prevention Act" of Taiwan, or are members of such criminal organizations.
    3. (3)Guests as entities, other organizations or their members accommodated as part of business activities controlled by Anti-Social Forces or criminal organizations.
  5. Infected with a statutory infectious disease;
  6. Guests making violent or unreasonable demands, including but not limited to:
    1. (1)Demanding the Hotel to provide services not provided by the Hotel.
    2. (2)Demanding services that violate laws, public orders or morals.
    3. (3)Demanding the Company to provide any discounts or gifts (such as requesting room upgrades, providing meals for free, etc.) without legitimate reason.
    4. (4)Demanding other services beyond the reasonable scope of the Hotel’s operation.
  7. Making false statements or engaging in defamatory or insulting behavior towards the Hotel, its employees, other guests, or individuals using the Hotel's services on social media, communication apps, or the internet.
  8. Unable to provide accommodation due to natural disasters, facility malfunctions, or other unavoidable reasons.

Cancellation of Accommodation Contract by Guest

Article 6.

  1. The Guest is entitled to cancel the Accommodation Contract in whole or in part. However, the Hotel may claim liquidated damages in accordance with the standard specified in Table 2.
  2. The Hotel should confirm the accommodation with the Guest by 3:00 PM on the day of arrival. If the Hotel is unable to contact the Guest and the Guest has not checked in by 6:00 PM on the day of arrival (or within 2 hours of a pre-arranged later check-in time), the Hotel will attempt to contact the Guest again. If contact cannot be made, it shall be deemed that the Guest has unilaterally terminated the Accommodation Contract.

Right to Cancel Accommodation Contracts by the Hotel

Article 7.

  1. If the Guest has any of the following circumstances, the Hotel reserves the right to cancel or terminate the Accommodation Contract directly and refuse to provide accommodation services:
    1. (1)Any circumstances as stipulated in Article 5 (excluding Paragraph 2 of such Article)
    2. (2)Failure to comply with any of the prohibitions or rules set by this Hotel.
  2. In the event that the Hotel cancels the Accommodation Contract due to any of the circumstances stipulated in the preceding Paragraph during the Guest’s stay, the Hotel will not charge the Guest for accommodation services that the Guest has not yet received.

Registration to Accommodation

Article 8.

  1. The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation:
    1. (1)Name, age, sex, address and phone number (or mobile phone number) and occupation of the Guest(s);
    2. (2)If the Guest is a foreigner, they will be required to provide their nationality, passport number (or resident certificate number), port of entry into Taiwan, and date of entry. Furthermore,
    3. unless they have residential rights and an address in Taiwan, foreigners will be required to provide their passport to the Hotel to make a copy for record-keeping purposes;
    4. (3)Date and estimated time of departure;
    5. (4)Companion's name; if the companion is a foreigner, the provisions of Paragraph (2) of this Article shall apply.
    6. (5)Other particulars deemed necessary by the Hotel.
  2. If the Guest intends to pay the charges prescribed in Article 12 by means alternative to currency such as traveler's checks, accommodation vouchers, or credit cards, the Guest shall present such instruments at the time of registration as prescribed in the preceding Paragraph.

Occupancy Hours of Guest Rooms

Article 9.

  1. Please refer to the "Check-out" section of the hotel service guide for the hours during which the Guests can use the rooms. However, when checking in according to the preceding Article, if the hotel staff informs Guests separately of the usage time due to reasons such as room cleaning, in which case the indicated time will prevail. For consecutive stays, Guests are allowed to use their rooms for the whole day, except for the arrival and departure dates.
  2. With the Hotel's consent, Guests may extend their room occupancy hours beyond the check-out time. In such case, the hotel may charge additional service fees under the following circumstances:
    1. (1)Extension until 3 p.m. on the check-out date: 30% of the accommodation charge on the check-out date.
    2. (2)Extension until 6 p.m. on the check-out date: 50% of the accommodation charge on the check-out date.
    3. (3)Extension after 6 p.m. on the check-out date: 100% of the accommodation charge on the check-out date.

Liability of the Guest

Article 10.

The Guest shall observe and abide by the Hotel’s management regulations, the Hotel Rules and Regulations, and other usage rules displayed on the Hotel premises for using the Hotel’s facilities. The Guest shall be responsible for compensating the Hotel for any damage or losses caused by the intention or negligence of the Guest.

Operating Hours

Article 11.

The operating hours of the Hotel’s facilities are disclosed in the user manual provided in guest rooms, or in notices and announcements displayed in various locations throughout the Hotel. If there are any changes to operating hours due to operation requirements, temporary unavailability of facilities and services, or for any other reason, the Hotel will inform Guests or announce through appropriate means.

Payment of Charges

Article 12.

  1. The breakdown of the accommodation and other charges to be paid by Guests are specified in the attached Table 1.
  2. Except for cases in which Guests have already paid (or provided credit card authorization) the Total Accommodation Charges Deposit according to Article 3 of these Terms and Conditions, if the Hotel requests Guests to pay for the accommodation charges, Guests shall pay the accommodation charges at the Hotel front desk in cash or by means alternative to currency such as traveler's checks, accommodation vouchers, credit cards, or any other payment method agreed upon by the Hotel.
  3. Guests who have checked in but voluntarily choose not to use the room are still required to pay the accommodation charges.

Liabilities of the Hotel

Article 13.

  1. The Hotel shall ensure that the accommodation rooms are in suitable condition for Guests during their stay and provide the agreed-upon services. In the event of room equipment malfunction not caused by the Guest, the Guest may request the Hotel to promptly handle it properly or change the room.
  2. In the event that the Hotel has caused damages to the Guest resulting from its breach of the Accommodation Contract and/or related agreements, the Hotel shall be held liable for such damages. However, this provision shall not apply in the event that such damage has been caused by a reason(s) not attributable to the Hotel.
  3. The Hotel should ensure relevant insurance coverage in accordance with laws and regulations.

Handling of inability to provide accommodation after signing contract

Article 14.

  1. The Hotel should promptly notify the Guest when it is unable to fulfill the Accommodation Contract.
  2. If the Hotel fails to fulfill the Accommodation Contract due to reasons attributable to the Hotel, the Guest may request compensation equal to twice the Basic Accommodation Charges; if the hotel's actions were intentional, the Guest may request compensation equal to three times the Basic Accommodation Charges. If the Guest can prove other damages beyond those specified in the preceding paragraph, they may also claim compensation for those damages.
  3. In the event that the Accommodation Contract cannot be fulfilled due to force majeure or reasons not attributable to either party, the Hotel shall promptly refund without interest the Total Accommodation Charges and other fees paid by the Guest.

Handling of Deposited Articles

Article 15.

  1. The Hotel shall be held liable for compensation if the articles deposited by the Guest at the Front Desk (including those received by the Hotel on behalf of the Guest) have been lost, damaged, or otherwise destroyed due to reasons attributable to the Hotel. However, the Hotel shall not be responsible for money, valuable securities, jewelry, or other valuables unless such items have been deposited with the Hotel with a specification of their nature and quantity.
  2. The Hotel shall be liable for any loss, damage, or other harm to articles placed in the guest room during their stay, except if the damage was caused by force majeure, or resulted from the nature of the thing, or due to the intentional or negligent acts of the Guests themselves or of their fellow guests. However, the Hotel shall not be held liable for money, valuable securities, jewelry or other valuables, unless they have been reported in advance by the Guests with a specification of their nature and quantity.
  3. When the luggage of the Guest arrives at the Hotel prior to the Guest’s arrival, it will be kept by the Hotel until the Guest checks in, and will be handed over to the Guest after the completion of the check-in procedures. The responsibility of the Hotel during the period of custody shall be handled in accordance with the provisions of Paragraph 1 of this Article.
  4. The Hotel does not provide storage services for Guests’ items such as works of art, antiques, musical instruments, etc.

Custody of Baggage or Belongings of the Guest

Article 16.

  1. In the event that a Guest’s baggage or belongings are left at the Hotel after check-out, the Hotel shall register the characteristics of the items, the time and place when the items were found, keep the items in a safe place, and notify the Guest to claim the items or return the items according to the Guest’s instructions. If the items are valuables and the Guest cannot be contacted or the owner cannot be identified within seven days from the date of discovery, the Hotel will deliver the valuables to the nearest police station. However, remaining items such as food, drinks, cigarettes, magazines, items that may affect hygiene, or other items equivalent to waste (e.g., items that are visibly damaged) will be disposed of on the day of check-out.
  2. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in accordance with the preceding Paragraph shall be assumed in accordance with the provisions of Paragraph 1 of the preceding Article.
  3. To properly handle claims or returns, the Hotel reserves the right to inspect the contents of lost items.
  4. If any expenses are incurred for handling claims or returns of lost items by the Hotel, the expenses should be borne by the rightful owner.
  5. During the accommodation period, if the Guests discard garbage or waste in the guest room or hotel premises that is clearly beyond normal and reasonable use of the guest room or hotel facilities, the Hotel reserves the right to charge cleaning and disposal fees to the Guests.

Liability in regard to Parking

Article 17.

The Hotel shall not be held liable for any damages, such as accidents, thefts, or other losses incurred by Guests using the parking lot in the same building as the Hotel except in cases where the parking lot is managed by the Hotel or others commissioned by the Hotel.

Governing Law and Jurisdiction

Article 18.

Any disputes or controversies concerning accommodation contracts between the Hotel and the Guest shall be governed by the laws of Taiwan. In the event of litigation, both parties agree to the jurisdiction of the Taiwan Taipei District Court as the court of first instance, but this shall not exclude the application of the jurisdiction of the court specified in Article 47 of the Consumer Protection Act and Article 436-9 of the Code of Civil Procedure regarding small claims.

Amendment and Revision of these Terms and Conditions

Article 19.

This Hotel may change or amend the contents of these Terms and Conditions according to operational needs, provided that it complies with relevant laws and regulations. In the event of any changes or amendments, the Hotel will make an announcement on its premises or on the Site two weeks prior to the effective date. The changes or amendments will apply to accommodation contracts established in accordance with Article 3 of these Terms and Conditions from the effective date onwards.

Internet Usage

Article 20.

  1. If the Internet service of this Hotel is interrupted or terminated due to system failure or other reasons, no separate notice will be given, and the risk of use shall be borne by the Guest.
  2. The Hotel shall not be liable for any damages caused to Guests due to interruptions or terminations of Internet services resulting from system failures or other reasons. In the event that the Hotel or third parties suffer damages due to improper use of the Internet by Guests, the Hotel may seek compensation for damages.

Others

Article 21.

  1. In accordance with relevant Fire Service laws, fire alarms are installed in various places in the Hotel. In the event of a fire or other emergency triggering the alarm, this Hotel will make an announcement through the public address system. The Hotel shall not be liable for any losses suffered by Guests due to the sound of internal broadcasts or alarms triggered within the hotel premises.
  2. For the safety of our Guests or to prevent emergencies, even if the "Do not disturb" card is presented (or the button is lit), the Hotel retains the right to contact the Guest via telephone or other means in front of the room door. If there is no response or during an emergency, the Hotel staff has the right to enter the room.
  3. Please refrain from taking any photos, videos, DVDs, or any other forms of media for commercial purposes in the guest rooms without obtaining the Hotel’s prior permission. Furthermore, please refrain from posting on the Internet or social media for business purposes, even if the media is privately shot or recorded (including live streams).
  4. Except for travel companions who have already registered for accommodation under Paragraph 1, Article 8 of these Terms and Conditions, no visitors are allowed to visit or stay in the guest rooms.
  5. Guests are not allowed to register the address of this Hotel as their place of residence.
  6. Consumer complaint resolution (customer service)
    tpezhongxiao@gardenhotels.com.tw
    +886-2-2781-1131

Table 1 Breakdown of Accommodation Charges

Contents
Total Amount to be paid by the Guest Accommodation Charges ・Basic Accommodation Charges (Room Charge)
Extra Charges
  • ・Additional dining and drinks (breakfast, dinner, other dining expenses) and facility usage fees.
  • ・Service fees as stipulated for using other facilities
Taxes ・Consumption Tax and other taxes stipulated by laws

Table 2: Liquidated Damages Standards

Date when the Cancellation of the Contract is Notified No notice Accommodation Day 1 Day prior to Accommodation Day 3 Days prior to Accommodation Day 9 Days prior to Accommodation Day 20 Days prior to Accommodation Day 21 Days prior to Accommodation Day
Individual 100% 80% 20% 0% - - -
Group 15 and more 100% 80% 20% 20% 10% 0% -
100 and more 100% 100% 80% 80% 20% 10% 0%
  • *1The percentages signify the rate of the Basic Accommodation Charges.
  • *2When a Guest informs about a reduction in the number of nights stayed, the liquidated damages will be calculated based on Table 2 from the date the Hotel receives the notification.
  • *3If any part of a group booking is canceled, the liquidated damages will be calculated in proportion to the canceled part under the group percentage specified in Table 2. For example, in a group of 50 people, suppose 10 people cancel their contracts prior to the check-in date. If the notice is given 20 days in advance, there will be no liquidated damages for those 10 people. If the notice is given 9 days in advance, the liquidated damages equivalent to 10% of the Basic Accommodation Charges for those 10 people will be applied. If the notice is given 3 days in advance, the liquidated damages equivalent to 20% of the Basic Accommodation Charges for those 10 people will be applied. If it is a group of over 100 people, when the number of non-check-in participants in the partial cancellation of the contract is less than 100 people, the rate for groups of over 15 people will apply. If the number exceeds 100 people, then the rate for groups of over 100 people will apply.

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