Check-in starts at 3 pm and check-out is at 11 am.
Regarding guide dogs and service dogs
Guide dogs, service dogs, hearing assistant dogs are welcome. Please contact us in advance so we can accommodate your needs.
Can I invite non-staying guests to my room?
Guests who are not staying at the hotel are not allowed to go up to the guest rooms. Please use the lobby floor for social visits.
Can I send my luggage prior to check-in?
After contacting us in advance, we will be happy to keep your sent-ahead luggage until check-in, but please note that we do not accept valuables, food, dangerous goods, refrigerated items, or frozen items. Please fill in your name and send it to the following address (packages sent cash-on-delivery cannot be accepted):
In addition, we will not be able to accept your package if the package name and the reservation name are different, or if the name is unknown.
2-2-1,Toyosu,Koto-ku, Tokyo, 135-0061
Mitsui Garden Hotel Toyosu BAYSIDE CROSS Tokyo Front
(month and day(s) of stay) (name)
Can you store my luggage before check-in or after check-out?
Yes. Guests arriving before the check-in time can store their luggage with us. Those wishing to leave their luggage with us after check-out may also do so, but please make sure to pick your luggage up on the same day. (We do not store valuables, refrigerated or frozen products, or any dangerous items.)
How much is the cancellation fee?
If you made a reservation on our official website or by phone, we charge 20% of your room fee if you cancel the day before your stay, and 80% for cancellations on the same day of your stay. We charge 100% of the fee if you are a no-show with no advanced notification. If you reserved your room via a travel agency, please contact them about your cancellation.
Is there a curfew?
There isn’t really a curfew, but for security, the entrance will be locked between 1 am and 6 am. The staff are on standby for 24 hours a day. Guests can unlock the door with their keycard. Arriving guests can call via the intercom.
※The B1F entrance cannot be used between 1 am and 5 am.
※Please let us know beforehand if you plan on arriving late.
Can I request a room on a high floor or with a good view?
Guest rooms are from the 33F to the 35F. Depending on the room availability on the day of your check-in, it is possible we cannot fulfill your request. We thank you for your understanding. If you have a request, please inquire beforehand or let the front desk know upon your arrival.
Is there a baby cot (children’s bed)?
We do have baby cots. However, as there are limited numbers, please be sure to contact the hotel in advance.
Can my child sleep with me on the same bed?
We will permit your child to sleep with you on the same bed if your child is six years of age or younger. Your child may stay with you free of charge. Please bring a bath towel, toothbrush and nightwear, etc. for your child.
I would like to know about the safety of my valuable items.
Please put your valuables in the safe in your room.
When do I pay?
The hotel has an advance payment system. Please pay any unpaid remaining amounts when checking out.
Is there a children’s fee for breakfast?
We apologize for the inconvenience, but we do not have a children’s fee. Children older than elementary school age will be considered one adult. (Fee: ¥2,200, tax incl.) However, there will be no fee for preschool children and younger.
Do you offer a laundry service?
We apologize for the inconvenience, but we do not offer this service.
Do you offer room service?
Unfortunately, there is no room service available.
Is there a coin-operated laundromat?
There are two washing machines on each floor with guest rooms.
Is there a courier service?
A delivery service is available from the front desk. Packing materials (additional charge) are also available; please ask a staff person.
Can I use the internet in the hotel?
Wi-fi is available in all guest rooms, restaurants, and in the lobby.Wi-fi is available in all guest rooms, restaurants, and in the lobby.
*Please note that we cannot guarantee internet connection for all customers. Depending on guests' computer settings, internet connection may not be possible.
Do you rent out computers?
We are very sorry but we do not lend any computers.
Is there a fitness center?
We apologize for the inconvenience, but we do not have one.
Is there an airport shuttle bus that stops in front of the hotel?
There is a direct airport shuttle bus that stops in front of Toyosu Station from both Narita International Airport and Haneda Airport.
From Narita: Adults, 2900 yen / Children under 12, 1450 yen
From Haneda: Adults, 730 yen / Children under 12, 370 yen
From Narita: Approx. 70 mins
From Haneda: Approx. 25 mins