FAQ｜Mitsui Garden Hotel Roppongi Tokyo Premier

When is the earliest I can make a reservation?

You can reserve a room up to 6 months in advance online, or up to one year in advance if you reserve by phone. If you have any questions about schedules, or you would like to book for a group, please contact the hotel by phone.

How much is the cancellation fee?

If you made a reservation on our official website or by phone, we charge 20% of your room fee if you cancel the day before your stay, and 80% for cancellations on the same day of your stay. We charge 100% of the fee if you are a no-show with no advanced notification. If you reserved your room via a travel agency, please contact them about your cancellation.

Do you have a cancellation waiting list?

Unfortunately, we do not offer a cancellation waiting list. Please contact us directly for available rooms or check our official website.

What are the fees for early check-in and late check-out?

If checking in early

Check-in starts at 3 p.m., but if you would like to check-in beforehand, we will reserve a room for an additional day, with an extra fee (100% of the regular room price).

If checking out late

Check-out by 12 pm. If the room is available for an extension and you would like to check-out later, we will charge an additional fee.
Until 3pm・・・・・30% of room fee
Until 6pm・・・・・50% of room fee
After 6pm・・・・・100% of room fee
(Note: These surcharges will be applied on top of the full fare.)

Can I co-sleep with my children?

Children up to and including preschool age can share a bed with an adult without any extra fees. Unfortunately, this means we cannot provide an extra bath towel, toothbrush, or nightwear, so please bring a set for the child.

Do you have any barrier-free rooms?

We have one barrier-free room. The bathroom has a barrier-free structure.

What time is the check-in/check-out?

Check-in starts at 3 pm and check-out is at 12am.

Can I send my luggage prior to check-in?

After contacting us in advance, we will be happy to keep your sent-ahead luggage until check-in, but please note that we do not accept valuables, food, dangerous goods, refrigerated items, or frozen items. Please fill in your name and send it to the following address (packages sent cash-on-delivery cannot be accepted):

*Note
In addition, we will not be able to accept your package if the package name and the reservation name are different, or if the name is unknown.

3-15-17 Roppongi, Minato-ku, Tokyo 106-0032
Mitsui Garden Hotel Roppongi Tokyo Premier
TEL +81-3-5545-1431
(Day and month of stay, name)

Is there a curfew?

There is no curfew. The reception desk is staffed 24/7, but please inform us if you are planning to arrive significantly later than the originally stated arrival time.
(As we lock the entrance door after midnight, please call on the intercom if you arrive after 12AM. Guests staying at the hotel are able to unlock the entrance with their card key.)

Can the hotel store my luggage before I check-in, or after I check-out?

Yes. Guests arriving before the check-in time can store their luggage with us. Those wishing to leave their luggage with us after check-out may also do so, but please make sure to pick your luggage up on the same day. (We do not store valuables, refrigerated or frozen products, or any dangerous items.)

May I bring a pet?

Unfortunately, we do not allow pets to stay in our hotel.

Regarding guide dogs and service dogs

Guide dogs, service dogs, hearing assistant dogs are welcome. Please contact us in advance so we can accommodate your needs.

Regarding mobile phone chargers

We have multi-mobile phone chargers in every room.

Can I use the internet in the hotel?

Wi-fi is available in all guest rooms, restaurants, and in the lobby.
*Please note that we cannot guarantee internet connection for all customers. Depending on guests' computer settings, internet connection may not be possible.

Do you rent out computers?

We are very sorry but we do not lend any computers.

Is there a spare key?

There is only one room key per person.

I would like to know about the safety of my valuable items.

Please put your valuables in the safe in your room.

Is there a smoking area?

When smoking, please use the smoking space on the 1st or 14nd floor. (All rooms are non-smoking rooms)

Is there a vending machine/ice machine in the hotel?

Vending machines and ice machines are on the 13th floors.

Do you offer room service?

Unfortunately, there is no room service available.

Do you offer a laundry service?

Yes. Our laundry service is available for a fee. Please fill out the slips provided in the room, put it in the laundry bag, and deliver it to the front desk. If you turn over your items by 10:00, you will receive them back by 19:00. This service is closed on Sundays and public holidays.

Is there a courier service?

A delivery service is available from the front desk. Packing materials (additional charge) are also available; please ask a staff person.

Is there a fitness center?

The fitness room is located on the 13nd floor. It's open from 6:30 to 23:00. Please bring your own sports clothes, shoes,etc.

Is there a conference room available?

Unfortunately we do not have fitness facilities or meeting rooms.

Can I invite outside guests into my room?

Guests who are not staying at the hotel are not allowed to go up to the guest rooms. Please use the lobby floor for social visits.

Is there a baby cot (children's bed)?

We do have baby cots. However, as there are limited numbers, please be sure to contact the hotel in advance.

I would like to know about the hotel's breakfast.

Available at the restaurant “BALCO'N TOKYO” on the 14st floor.

Can I make a reservation for breakfast?

Unfortunately, we do not take reservations for breakfast. Please come to the restaurant between 6:30 - 10:30 (last entry at 10:00).

Can I wear my nightwear and slippers inside the restaurant?

We are very sorry, but we do not allow nightwear or slippers inside the restaurant.

Is there a convenience store nearby?

It's 2-min on foot from the hotel.

What should I do if I forget something or leave something behind in the room?

Any belongings left inside the hotel or a room are stored for 3 months. To ensure protection of personal information, we can only discuss the matter with the person who stayed at the hotel. Should more than 3 months pass, the item(s) will be handled according to local laws and regulations. Raw items, food, and drink will be disposed of the same day for safety and hygiene reasons. *Shipping fee of left behind items will be paid by the guest. *If we find any personal belongings we will not contact you in order to protect your personal information.

Can I make a request to stay on a higher floor?

Guest rooms are located between the 2rd and 13rd floors. We are happy to accept your request, but please note that we may not be able to accommodate it, depending on hotel occupancy at the time.

Does the room come with amenities such as skin toner and milky lotion?

All rooms provide basic skincare products.

Can wheelchairs be lended to guests?

Guests can borrow a wheelchair for use inside of the building, free of charge. We have a limited number of wheelchairs so please contact us in advance.

Does the limousine bus arrive and depart from the front of the hotel?

We are very sorry, but the limousine bus does not arrive and depart from our hotel. The closest stop is at the Grand Hyatt Tokyo hotel.

About general household medicines at the hotel

In line with the provisions outlined in Article 24 of the Pharmaceutical Affairs Act, we do not provide medicines.
We sincerely apologize for any inconvenience, but ask that guests prepare any medicines they may require in advance of their stay. There is a hospital and drug store nearby, so please do not hesistate to ask at the front desk for more information if needed.

Can you reserve things like accommodation or concert tickets on a guest's behalf?

Unfortunately, we cannot make reservations on a guest's behalf.