Cancellation fee matrix
*The cancellation policy below does not apply to pre-payment plans on our website.
Please click 'Package Plan Details' to confirm the cancellation policy for each pre-payment plan.
|Date when the Cancellation of the Contract is Notified|
|No show||Accommodation Day||1 Day Prior to
|9 Days Prior to
|20 Days Prior to
|Individual||1 to 14||100%||80%||20%||-||-|
|Group||15 to 99||100%||80%||20%||10%||-|
|100 and more||100%||100%||80%||20%||10%|
You can check or cancel your reservations from "Check/cancel reservations" in the top left of our home page.
Yes, you can order from the Guest Center.
Tel: 03-5777-1480 (Weekdays from 10am to 5pm)
※We only deliver to addresses in Japan. We do not deliver to any address overseas.