三井ガーデンホテル金沢 三井ガーデンホテル金沢

BOOK NOW

faq

FAQ

When would you like to pay for the room?
I would like to pay when checking in.
Are taxes charged separately?
The room charge includes consumption tax and accommodation tax for Kanazawa (from April 2019). There is no service charge.
What are the fees for early check-ins and late check outs?

If checking in early

Check-in starts at 3 p.m., but if you would like to check in beforehand, we will reserve a room for an additional day, with an extra fee (100% of the regular room price).

If checking out late

Check out by 11 am. If the room is available for an extension and you would like to check out later, we will charge an additional fee.
until 3 pm・・・・・30% of room charge
until 6 pm・・・・・50% of room charge
after 6 pm・・・・・100% of room charge
(Note: This is an additional charge to the regular room fee)

Can I co-sleep with my children?
Children up to and including preschool age can share a bed with an adult without any extra fees. Unfortunately, this means we cannot provide an extra bath towel, toothbrush, or nightwear, so please bring a set for the child.
What time is the check-in/check-out?
Check-in starts at 3 pm and check-out is at 11 am.
Can I send my luggage prior to check-in?
After contacting us in advance, we will be happy to keep your sent-ahead luggage until check-in, but please note that we do not accept valuables, food, dangerous goods, refrigerated items, or frozen items. Please fill in your name and send it to the following address (packages sent cash-on-delivery cannot be accepted):
*Note
In addition, we will not be able to accept your package if the package name and the reservation name are different, or if the name is unknown.

Mitsui Garden Hotel Kanazawa
1-22 Kamitsutsumicho, Kanazawa, Ishikawa Prefecture 920-0869
TEL: 076-263-5531
(Day and month of stay, name)
Can I use the internet in the hotel?
Wi-fi is available in all guest rooms, restaurants, and in the lobby.
*Please note that we cannot guarantee internet connection for all customers. Depending on guests’ computer settings, internet connection may not be possible.
Is there a smoking area?
Please use the smoking area located in the lobby on the 1st floor or the one located on the 3rd floor. All guest rooms are non-smoking rooms.
Is there a vending machine/ice machine in the hotel?
Vending machines are located on the 13th floor, and an ice machine is on the 3rd floor.
Is there a courier service?
A delivery service is available from the front desk. Packing materials (additional charge) are also available; please ask a staff person.
Is there a coin-operated laundry?
It is located on the 13th floor.
Is there a public/shared bath?
It is on the 13th floor. It may be used by hotel guests and is open 3 pm-1 am/6 am-9 am.
I would like to know about the hotel’s breakfast.
The NoukaBanzai Mantei Restaurant is located on the 1st floor.
Business hours: 7:00 – 10:30 (last entry at 10:00)
Cost: 1,944 yen (including tax)
Type of dining: Japanese/western style buffet.
Can I make a reservation for breakfast?
Unfortunately, we do not take reservations for breakfast. Please come to the restaurant between 7:00 – 10:30 (last entry at 10:00).
What should I do if I forget something or leave something behind in the room?
Any belongings left inside the hotel or a room are stored for 3 months. To ensure protection of personal information, we can only discuss the matter with the person who stayed at the hotel. Should more than 3 months pass, the item(s) will be handled according to local laws and regulations. Raw items, food, and drink will be disposed of the same day for safety and hygiene reasons. *Shipping fee of left behind items will be paid by the guest. *If we find any personal belongings we will not contact you in order to protect your personal information.
Can I make a request to stay on a higher floor?
We are happy to accept your request, but please note that we may not be able to accommodate it, depending on hotel occupancy at the time.
About general household medicines at the hotel
In line with the provisions outlined in Article 24 of the Pharmaceutical Affairs Act, we do not provide medicines.
We sincerely apologize for any inconvenience, but ask that guests prepare any medicines they may require in advance of their stay. There is a hospital and drug store nearby, so please do not hesistate to ask at the front desk for more information if needed.
Best Price Guarantee
MGH Members Guide