三井ガーデンホテル五反田 三井ガーデンホテル五反田

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faq

FAQ

Can you store my luggage before check-in or after check-out?
Yes, we can. Please feel free to ask at the front desk. If you arrive early, we will store the luggage at the front desk. We can also do so after you check out. Please note that we cannot store valuables, foods or dangerous items.
Can I send my luggage prior to check-in?

Please contact us in advance if you would like us to store your luggage before check-in. Please do not leave any valuables, food or dangerous items in your luggage. When sending your luggage to the hotel in advance, please write your name and the date of your stay, and send it to the following address.

2-2-6 Higashi-Gotanda, Shinagawa-ku, Tokyo 〒141-0022
Mitsui Garden Hotel Gotanda Front
(month and day(s) of stay) (name)
TEL 03-3441-3331

Home deliver service
We offer home delivery services at the front desk.We can also offer packaging materials for a fee. Please ask our staff.
What are your check-in and check-out times?
The check-in time is 3 pm and the check-out time is 11 am.
Guide dogs and service dogs
You may stay with your guide dog / service dog. All facilities including restaurants can be used with your guide dog / service dog.(Except large public bath) Please let us know at time of reservation.
Can pets stay with me?
We do not allow pets to stay at the hotel. We do, however, allow guide dogs, services dogs and hearing assistance dogs to stay.(Except large public bath) Please let us know in advance.
Do you provide wheelchairs?
Yes, we do. Wheelchairs are free of charge, but can only be used inside our facilities. Please ask at the front desk.
The number of wheel chairs is limited, so please let us know in advance if you need one.
Can my child sleep with me on the same bed?
We will permit your child to sleep with you on the same bed if your child is six years of age or younger. Your child may stay with you free of charge. Please bring a bath towel, toothbrush and nightwear, etc. for your child.
Is there a vending machine/ice machine in the hotel?
Yes, there are three vending machines on the 16th floor. They sell soft drinks, alcohol, and ice cream. Ice machines are located on every floor from the 3rd floor to the 15th floor.
Is there a curfew?
There is no curfew. For security reasons, the hotel entrance is locked between 1 am and 6 am. Guests can unlock the door with their cardkey. When you first arrive, please use the intercom. The front desk is opened 24 hours, but please inform us if you will be arriving significantly later than your expected arrival time.
Is there any space available in the refrigerator in the room?
You’ll find a complimentary bottle of mineral water (one per person) inside the refrigerator. Feel free to use the rest of the refrigerator space to your liking.
Is there a parking lot?
Unfortunately, there is no parking lot.
Is there an additional fee when checking in early or checking out late?

In case of early check-in

Check-in is from 3 pm. If you request an earlier check-in, you may be charged 30% to 100% of the regular price as an additional fee.

In case of late check-out

Check-out by 11 am
If the room is available for extension, an additional fee will be charged.
Until 3 pm・・・・・30% of room charge
Until 6 pm・・・・・50% of room charge
After 6 pm・・・・・100% of room charge
(Note: This will be added to the regular fee.)

Are there nonsmoking rooms?
Yes. All rooms are non-smoking rooms. Please use the smoking areas located on the 1st, 5th, and 11th floors.
Are there nonsmoking rooms?
Yes. All rooms are non-smoking rooms.
*Smokers please use the smoking area located in the 1st floor entrance area, or the booths located on the 2nd and 10th floors.
Is there a spare key?
We issue one room key for each person.
Do you have any internt connectivity?
Wi-fi is available in all guest rooms, restaurants, and in the lobby.
*Please note that we cannot guarantee internet connection for all customers. Depending on guests’ computer settings, internet connection may not be possible.
Can I invite non-staying guests to my room?
No, we cannot allow non-staying guests in your room. Please consult the front desk if you have special needs.
Do you charge tax separately for your room?
The price of the room is the consumption tax · the charge of the Tokyo metropolitan area tax included. In addition, we do not have service charges.
Is there a waitlist?
We are very sorry, but we do not provide cancellation waiting lists. Reservation statuses may change, so please contact us directly or check room availability online.
How much are cancellation charges?
We charge 100% of the room fee in the case of a cancellation without notice. Please contact us beforehand. We charge 20% of the room fee for cancellations the day before, and 0% for on-the-day cancellations. For reservations through travel agencies please contact the agency regarding the cancellation.
Is there a baby cot (children’s bed)?
There are a limited number of baby beds, so please contact the hotel in advance if you would like to request one for your stay.
Is there a convenience store nearby?
Yes. Lawson (open 24 hours) is located on the first floor of the hotel.
Is a reservation required for breakfast?
You do not need any reservation for breakfast. Breakfast is served from 6:30 am to 10 am (last entrance at 9:30 am). (1,00 yen per person, tax included)
Can I reserve a room located on a higher floor?
Guest rooms are located on the 2nd to 14th floors (ladies’ rooms are on the 15th floor). Please note that depending on the reservation status at the time of booking, we may not be able to accommodate your request.
Are hair dryers and lotion available in each room?
There is a hair dryer in each room. Lotion is only available in ladies’ rooms.
Do you rent out computers?
We do not offer a computer rental service. If you need to use a computer, please use the computer (only for viewing) located in the front lobby on the 15th floor.
Is there a barrier-free / accessible room?
We have one accessible guest room. (The toilet and bath are in one room, not separated.)
Do you offer a laundry service?
There is a laundry service available for an extra fee. Please fill out the voucher provided in the room. Place it inside the laundry bag and bring it to the reception by 10 am. Your laundry will be returned to you the same evening.
Do you offer room service?
Unfortunately, there is no room service available.
Can I go to the restaurant wearing nightwear and/or slippers?
We are very sorry, but please refrain going to the restaurant in nightwear and/or slippers.
Do you offer mobile charger rental?
Mobile chargers are available in every guest room.
Is there a public/shared bath?
Yes, all guests can enjoy the hotel’s public baths on the 16th floor.
【Opening hours】3 pm-1 am / 6 am-9 am
Guests who are inebriated and guests with tattoos are not allowed to enter the baths. When using the public bath, please bring a towel from your room.
Are there any smoking areas inside the hotel?
Smoking rooms are located on the 1st floor shared space, as well as on the 2nd and 10th floors.
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