Mitsui Garden Hotel Fukuoka Nakasu Mitsui Garden Hotel Fukuoka Nakasu

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FAQ

FAQ

When is the earliest I can make a reservation?
You can reserve a room up to 6 months in advance online, or up to one year in advance if you reserve by phone. If you have any questions about schedules, or you would like to book for a group, please contact the hotel by phone.
How much is the cancellation fee?
If you made a reservation on our official website or by phone, we charge 20% of your room fee if you cancel the day before your stay, and 80% for cancellations on the same day of your stay. We charge 100% of the fee if you are a no-show with no advanced notification. If you reserved your room via a travel agency, please contact them about your cancellation.
Do you have a cancellation waiting list?
Unfortunately, we do not offer a cancellation waiting list. Please contact us directly for available rooms or check our official website.
What are the fees for early check-in and late check-out?

If checking in early

Check-in starts at 3 p.m., but if you would like to check-in beforehand, we will reserve a room for an additional day, with an extra fee (100% of the regular room price).

If checking out late

Check-out by 11 am. If the room is available for an extension and you would like to check-out later, we will charge an additional fee.
until 3 pm・・・・・30% of room charge
until 6 pm・・・・・50% of room charge
after 6 pm・・・・・100% of room charge
(Note: This is an additional charge to the regular room fee)

Can I co-sleep with my children?
Children up to and including preschool age can share a bed with an adult without any extra fees. Unfortunately, this means we cannot provide an extra bath towel, toothbrush, or nightwear, so please bring a set for the child.
Do you have any barrier-free rooms?
We have one barrier-free room. (The bath and toilet are in the same room for barrier-free rooms.)
What time is the check-in/check-out?
Check-in starts at 3 pm and check-out is at 11 am.
Can I send my luggage prior to check-in?
After contacting us in advance, we will be happy to keep your sent-ahead luggage until check-in, but please note that we do not accept valuables, food, dangerous goods, refrigerated items, or frozen items. Please fill in your name and send it to the following address (packages sent cash-on-delivery cannot be accepted):
*Note
In addition, we will not be able to accept your package if the package name and the reservation name are different, or if the name is unknown.

Mitsui Garden Hotel Fukuoka Nakasu
5-5-1, Nakasu, Hakata-ku, Fukuoka, 810-0801
TEL:+81-92-263-5531 (Day and month of stay, name)
Is there a curfew?
There is no curfew. The reception desk is staffed 24/7, but please inform us if you are planning to arrive significantly later than the originally stated arrival time. (Since we lock the entrance after midnight, please call on the intercom if you arrive after 12 p.m. The guests staying at the hotel can unlock the entrace with their card key.)
Can the hotel store my luggage before I check-in, or after I check-out?
Yes. Guests arriving before the check-in time can store their luggage with us. Those wishing to leave their luggage with us after check-out may also do so, but please make sure to pick your luggage up on the same day. (We do not store valuables, refrigerated or frozen products, or any dangerous items.)
May I bring a pet?
Unfortunately, we do not allow pets to stay in our hotel.
Regarding guide dogs and service dogs
Guide dogs, service dogs, hearing assistant dogs are welcome. Please contact us in advance so we can accommodate your needs.
Regarding mobile phone chargers
We have multi-mobile phone chargers in every room.
Can I use the internet in the hotel?
“Wi-fi is available in all guest rooms, restaurants, and in the lobby. *Please note that we cannot guarantee internet connection for all customers. Depending on guests’ computer settings, internet connection may not be possible.”
Do you rent out computers?
We are very sorry but we do not lend any computers. Please be advised.
Is there a spare key?
There is only one room key per person.
I would like to know about the safety of my valuable items.
Please put your valuables in the safe in your room.
Is there a smoking area?
Please use the smoking area located in the lobby on the first floor,on the 5th floor or on the 9th floor. All guest rooms are non-smoking rooms.
Is there a vending machine/ice machine in the hotel?
Vending machines are located on the 6th,10th,13th floor, and an ice machine is on the 6th,10th floor.
Do you offer room service?
Unfortunately, there is no room service available.
Do you offer a laundry service?
The laundry slip is in the closet of guest room. Please fill in the slip, put items for washing in the laundry bag and bring it to front desk. Laundry deposited by 10:00a.m. will be returned after 6:00p.m. (Please note the days when the laundry is closed.)
Is there a courier service?
A delivery service is available from the front desk. Packing materials (additional charge) are also available; please ask a staff person.
Is there a coin-operated laundry?
It is on the 13th floor.
Are there fitness (gym/pool) facilities and meeting rooms?
Unfortunately we do not have fitness facilities or meeting rooms.
Is there a public/shared bath?
It is on the 13th floor. It may be used by hotel guests and is open 3 pm-1 am/6 am-9 am.
Is there a fee for the public bath?
The public bath is available at no extra cost. (Note: it is only available for guests staying at the hotel.)
Can I wear nightwear ad slippers when I visit the public bath?
Yes. Feel free to use the nightwear and slippers provided in your room.
Can I invite outside guests into my room?
Guests who are not staying at the hotel are not allowed to go up to the guest rooms. Please use the lobby floor for social visits.
Is there a baby cot (children’s bed)?
Unfortunately, we do not have baby cot.
I would like to know about the hotel's breakfast.
The restaurant ONO no HANARE Hakata head shop is located on the 1st floor.
Business hours: 6:30 - 11:00 (last entry at 10:00)
Cost: 1,890yen (including tax)
Type of dining: Japanese/western style buffet.
Can I make a reservation for breakfast?
Unfortunately, we do not take reservations for breakfast. Please come to the restaurant between 6:30 - 11:00 (last entry at 10:00).
Can I wear my nightwear and slippers inside the restaurant?
We are very sorry, but we do not allow nightwear or slippers inside the restaurant.
Is there a convenience store nearby?
There are several convenience stores near the hotel. Please ask the front desk for guidance.
What should I do if I forget something or leave something behind in the room?
Any belongings left inside the hotel or a room are stored for 3 months. To ensure protection of personal information, we can only discuss the matter with the person who stayed at the hotel. Should more than 3 months pass, the item(s) will be handled according to local laws and regulations. Raw items, food, and drink will be disposed of the same day for safety and hygiene reasons. *Shipping fee of left behind items will be paid by the guest. *If we find any personal belongings we will not contact you in order to protect your personal information.
Is there a parking lot?
We have a multi-story car park in the hotel (1,600 yen per night, tax included). However, due to restrictions on the number and size of vehicles, it is on a first-come-first-served basis; advance advance reservations are not accepted. In the unlikely event that the car park is full or the size of the vehicle is outside of the stipulated restrictions, we will recommend a nearby parking lot.
*The fee is to be paid by the customer. Please note that we may not be able to recommend a nearby parking lot depending on the type of car and the surrounding conditions.
Can I make a request to stay on a higher floor?
Guest rooms are located between the 3rd and 12th floors. We are happy to accept your request, but please note that we may not be able to accommodate it, depending on hotel occupancy at the time.
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