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미츠이 가든 호텔 긴자 프레미어 > FAQ


Will you keep my luggage before check-in or after check-out?
Yes, we will.If you arrive early, we will store the luggage at the front desk.We can also do so after check-out. Please feel free to ask one of our staff.(However, we can not keep any valuables,food items, and dangerous items.)
Can I send my luggage prior to check-in?

If you have made arrangements with us in advance, then we can store luggage you send us until check-in except for any food items, valuables and dangerous items. Please be sure to indicate your check-in date, the full name of the guest and send to the following address.

미츠이 가든 호텔 긴자 프레미어 8-13-1 Ginza, Chuo-ku,Tokyo 104-0061
Tel 03-3543-1131

Home deliver service
We offer home delivery services at the front desk.We can also offer packaging materials for a fee. Please ask our staff.
What are your check-in and check-out times?
The check-in time is 3pm and check-out time is 12pm.
Guide dogs and service dogs
You may stay with your guide dog / service dog. All facilities including restaurants can be used with your guide dog / service dog.Please let us know at time of reservation.
Can pets stay with me?
We do not allow pets to stay at the hotel. We do, however, allow guide dogs, services dogs and hearing assistance dogs to stay. Please let us know in advance.
Do you rent wheel chairs?
Yes, we do. They are free of charge. Please let us know at the front desk. Wheel chairs can only be used inside our facilities.

*The number of wheel chairs is limited. Please let us know in advance if you need one.

Can my child sleep together on my bed?
We will permit your child to sleep together if your child is six years of age or younger.your child may stay with you free of charge. Please do not forget to bring his/her bath towel, toothbrush and night wear, etc.
Do you have extra space in your refrigerator?
There is a complimentary bottle of mineral water (one for each person) in your refrigerator. You may store your own items there.
Are there vending machines / ice machines?
There are vending machines and ice machines on each floor. You can find ice pales in your room.
Is there a curfew?
There are no curfews.The front desk is available 24 hours. Please let us know in advance if your arrival is going to be considerably later than scheduled.
How will early check-in or late check-out affect my rates?

For early check-in

Normal check-in time is 3pm. Depending on the status of your room, we may be able to allow you to check in a bit earlier than 3pm.However, if you need to guarantee early check in before 3pm, please book a room the day before your arrival day.

For late check-out

Normal check-out time is 12pm.Depending on the occupancy of the hotel, we may allow you to check out later than 11am for a surcharge stated below.

  • Until 3pm・・・・・30% of room fee
  • Until 6pm・・・・・50% of room fee
  • After 6pm・・・・・100% of room fee

(Note: These surcharges will be applied on top of the full fare.)

Are there nonsmoking rooms?
Yes, there are. Approximately 60% of the rooms are nonsmoking.If a nonsmoking room is not available on the day of your choice, we will refresh the room with an air freshener. Please contact us in advance. Deodorants are placed in all of the rooms.
Do you have spare keys to my room?
We issue one room key per person.
Can I use the Internet for work?

Wired LAN Internet can be used free of charge in all of our rooms. (LAN cables are available in each room) Wired VPN services are available for 1,050 yen per day.

We do not rent PCs. There are PCs available at the Business Center for a fee.

*Please note that our Internet service does not guarantee connection for all guests. Some PCs may not connect depending on the settings.

How early can reservations be made?
Reservations can be made approximately six months in advance via the Internet and approximately one year in advance via the telephone. All other inquiries including group reservations should be addressed directly to the hotel by telephone.
Can I invite non-staying guests to my room?
No, we cannot allow you to invite non-staying guests to your room. Please consult the front desk if you have special needs.
Are taxes not included in the room fees?
The room fee includes consumption tax but Tokyo Accommodation Tax is charged separately. There are no service fees.
Don you exchange currencies?
We can only exchange US dollars and euros to Japanese yen at the front desk.
Do I need to present my passport?
Based on Japanese laws, effective April 1st, 2005, staying guests who are categorized as 'foreign nationals without a permanent address in Japan' must state their
  • Full name
  • Address
  • Occupation as well as
  • Nationalilty and
  • Passport number. Passports must be presented and photocopied.
Is there a waitlist?
We are sorry but we do not have a waitlist. The status of reservations change daily so please check back with us or check our website for occupancy changes.
Tell us about your cancellation policies.
For direct reservations and reservations made via our website, cancellation charges are applied as follows: 20% of full fare of room for cancelling one day before your stay, 80% of full fare of room for cancelling on the day of your stay, and 100% for no-shows. Please contact your travel agents for cancellation of reservations arranged via travel agents.
Are baby beds available?
Yes, but the number of baby beds is limited. Please call in advance.
How are valuables kept at the hotel?
Please use the safety box in your room to store your valuables.
Are there convenience stores nearby?
Yes, there is on 1F of the adjacent building. (Cigarettes and alcohol are also available.)
Please tell me what you offer for breakfast.
Breakfast is served at the restaurant "sky" on 16F.
  • Service Hours: 6:30am to 10am (Last order 9:30am)
  • Fee: 2,500 yen
  • Western buffet.

*All tables are nonsmoking during breakfast hours.

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