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Mitsui Garden Hotel Sapporo > FAQ


Will you keep my luggage before check-in or after check-out?
Yes, we can. Please feel free to ask at the front desk. If you arrive early, we will store the luggage at the front desk. Although we can store luggage after you check out, we ask that you collect your items on the same day. If you are checking out and you have another reservation at a later date, please feel free to ask us to store your luggage until you check in again. Please note that we cannot store valuables, foods or dangerous items.
Can I send my luggage prior to check-in?

If you have made arrangements with us in advance, then we can store luggage you send us until check-in except for any food items, valuables and dangerous items.Please be sure to indicate your check-in date, the full name of the guest and send to the following address.

Mitsui Garden Hotel Sapporo 6-18-3 Kitagojo-nishi, Chuo-ku, Sapporo, Hokkaido 060-0005
Tel 011-280-1131

Home deliver service
We offer home deliver services at the front desk.We can also offer packaging materials for a fee. Please ask our staff.
What are your check-in and check-out times?
The check-in time is 3pm and check-out time is 11am.
Guide dogs and service dogs
You may stay with your guide dog / service dog. All facilities including restaurants can be used with your guide dog / service dog.Please let us know at time of reservation.
Can pets stay with me?
We do not allow pets to stay at the hotel. We do, however, allow guide dogs, services dogs and hearing assistance dogs to stay. Please let us know in advance.
Do you rent wheel chairs?
Yes, we do free of charge. Please let us know at the front desk. Wheel chairs can only be used inside our facilities.

*The number of wheel chairs is limited. Please let us know in advance if you need one.

Can my child sleep together on my bed?
We will permit your child to sleep together if your child is six years of age or younger.your child may stay with you free of charge. Please do not forget to bring his/her bath towel, toothbrush and night wear, etc.
Do you have extra space in your refrigerator?
Yes, we do. You may store your own items there.
Are there vending machines / ice machines?
There are vending machines in each of the floors from 2F to 14F. There are ice machines in each of the floors from 3F to 14F. You can find ice bucket in your room.
Is there a curfew?
There are no curfews.The front desk is available 24 hours. Please let us know in advance if your arrival is going to be considerably later than scheduled.
How will early check-in or late check-out affect my rates?

For early check-in

Normal check-in time is 3pm. Depending on the status of your room, we may be able to allow you to check in a bit earlier than 3pm.However, depending on the occupancy of the hotel, we may ask you to pay a 30% to 100% surcharge if you request to check in earlier than 3pm.

For late check-out

Normal check-out time is 11am. Depending on the occupancy of the hotel, we may allow you to check out later than 11am for a surcharge stated below.

  • Until 3pm・・・・・30% of room fee
  • Until 6pm・・・・・50% of room fee
  • After 6pm・・・・・100% of room fee

(Note: These surcharges will be applied on top of the full fare.)

Are there nonsmoking rooms?
Yes, there are. Approximately 50% of the rooms are nonsmoking.If a nonsmoking room is not available on the day of your choice, we will refresh the room with an air freshener. Please contact us in advance.
Do you have spare keys to my room?
We issue one room key per person.
Can I use the Internet for work?

Wired Internet can be used free of charge in all of our rooms. (LAN cables are available in each room) There are no VPN connection services.

PCs can also be rented for 1,000 yen per night.

*Please note that our Internet service does not guarantee connection for all guests. Some PCs may not connect depending on the settings.

How early can reservations be made?
Reservations can be made approximately six months in advance via the Internet and approximately one year in advance via the telephone. All other inquiries including group reservations should be addressed directly to the hotel by telephone.
Can I invite non-staying guests to my room?
No, we cannot allow you to invite non-staying guests to your room. Please consult the front desk if you have special needs.
Do you exchange currencies?
No we don't. Please ask the front desk about currency shops nearby.
Do I need to present my passport?
Based on Japanese laws, effective April 1st, 2005, staying guests who are categorized as 'foreign nationals without a permanent address in Japan' must state their
  • Full name
  • Address
  • Occupation as well as
  • Nationalilty and
  • Passport number. Passports must be presented and photocopied.
Is there a waitlist?
We are sorry but we do not have a waitlist. The status of reservations change daily so please check back with us or check our website for occupancy changes.
Tell us about your cancellation policies.
For direct reservations and reservations made via our website, cancellation charges are applied as follows: 20% of full fare of room for cancelling one day before your stay, 80% of full fare of room for cancelling on the day of your stay, and 100% for no-shows. Please contact your travel agents for cancellation of reservations arranged via travel agents.
Are baby beds available?

Yes, baby beds can be rented free of charge. Please ask the front desk. Baby beds cannot fit in some of the rooms.

*The number of baby beds is limited. Please call in advance.

How are valuables kept at the hotel?
Please use the safety box in your room to store your valuables.
Are there convenience stores nearby?
Yes, there is. Located one minute on foot from the hotel.
Please tell me what you offer for breakfast.
Breakfast is served at the restaurant Nord Livina on 1F.
  • Service Hours: 7am to 10am (Last order 9:30am)
  • Fee: 1,500 yen
  • Western and Japanese buffets.

*All tables are nonsmoking.

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