Yes, we will.
If you arrive early, we will store the luggage at the front desk.We can also do so after check-out. Please feel free to ask one of our staff.(However, we can not keep any valuables,food items, and dangerous items.)

If you have made arrangements with us in advance, then we can store luggage you send us until check-in except for any food items, valuables and dangerous items.
Please be sure to indicate your check-in date, the full name of the guest and send to the following address.

Mitsui Garden Hotel Kumamoto 1-20 Koyaima-machi, Kumamoto, 860-0012
Tel 096-352-1131

We offer home deliver services at the front desk.
We can also offer packaging materials for a fee. Please ask our staff.

The check-in time is 2pm and check-out time is 11am.

You may stay with your guide dog / service dog. All facilities including restaurants can be used with your guide dog / service dog.
Please let us know at time of reservation.

We do not allow pets to stay at the hotel. We do, however, allow guide dogs, services dogs and hearing assistance dogs to stay. Please let us know in advance.

Yes, we do free of charge. Please let us know at the front desk. Wheel chairs can only be used inside our facilities.

• *The number of wheel chairs is limited. Please let us know in advance if you need one.

We will permit your child to sleep together if your child is six years of age or younger.
your child may stay with you free of charge. Please do not forget to bring his/her bath towel, toothbrush and night wear, etc.

Yes, we do. You may store your own items there.

There are vending machines in each of the floors.
Ice machines are on 3F and 9F. You can find ice pales in your room.

There are no curfews.
The front desk is available 24 hours. Please let us know in advance if your arrival is going to be considerably later than scheduled.

For early check-in

Normal check-in time is 2pm. Depending on the status of your room, we may be able to allow you to check in a bit earlier than 2pm.
However, if you request to check in earlier than 2pm, then we will ask you to pay for an extra night (100% of full fare).

For late check-out

Normal check-out time is 12pm.
Depending on the occupancy of the hotel, we may allow you to check out later than 11am for a surcharge stated below.

• Until 3pm・・・・・30% of room fee
• Until 6pm・・・・・50% of room fee
• After 6pm・・・・・100% of room fee

(Note: These surcharges will be applied on top of the full fare.)

Yes, there are. Approximately XX% of the rooms are nonsmoking.
If a nonsmoking room is not available on the day of your choice, we will refresh the room with an air freshener. Please contact us in advance.

We issue one room key per person.

Wired Internet can be used free of charge in all of our rooms. (LAN cables are available in each room) There are no VPN connection services.

• *Please note that our Internet service does not guarantee connection for all guests. Some PCs may not connect depending on the settings.

Reservations can be made approximately six months in advance via the Internet and approximately one year in advance via the telephone. All other inquiries including group reservations should be addressed directly to the hotel by telephone.

No, we cannot allow you to invite non-staying guests to your room. Please consult the front desk if you have special needs.

We can only exchange US dollars at the front desk from US dollars to Japanese yen only.

Based on Japanese laws, effective April 1st, 2005, staying guests who are categorized as 'foreign nationals without a permanent address in Japan' must state their

• *Full name
• *Address
• *Occupation as well as
• *Nationalilty and
• *Passport number. Passports must be presented and photocopied.

We are sorry but we do not have a waitlist. The status of reservations change daily so please check back with us or check our website for occupancy changes.

For direct reservations and reservations made via our website, cancellation charges are applied as follows: 20% of full fare of room for cancelling one day before your stay, 80% of full fare of room for cancelling on the day of your stay, and 100% for no-shows. Please contact your travel agents for cancellation of reservations arranged via travel agents.

There is only one baby bed (designed for infants under six months of age). Please call in advance if you need it.

• *The baby bed cannot fit into single rooms.

Your valuables can be kept in our safety box at the front desk free of charge.

Yes, there is a Seven Eleven located five minutes on foot by the entrance corner of the arcade.

The Garden Café is a stylish and casual restaurant. Approximately 25 Japanese and Western buffet style dishes available including traditional dishes of Kumamoto.