Yes, we will.
If you arrive early, we will store the luggage at the front desk.We can also do so after check-out. Please feel free to ask one of our staff.(However, we can not keep any valuables,food items, and dangerous items.)

If you have made arrangements with us in advance, then we can store luggage you send us until check-in except for any food items, valuables and dangerous items.
Please be sure to indicate your check-in date, the full name of the guest and send to the following address.

Mitsui Garden Hotel Kamata 5-19-12, Kamata, Ota-ku, Tokyo, 144-0052
Tel 03-5710-1131

We offer home deliver services at the front desk.
We can also offer packaging materials for a fee. Please ask our staff.

The check-in time is 2pm and check-out time is 11am.

You may stay with your guide dog / service dog. All facilities including restaurants can be used with your guide dog / service dog.
Please let us know at time of reservation.

We do not allow pets to stay at the hotel. We do, however, allow guide dogs, services dogs and hearing assistance dogs to stay. Please let us know in advance.

Yes, we do free of charge. Please let us know at the front desk. Wheel chairs can only be used inside our facilities.
* The number of wheel chairs is limited. Please let us know in advance if you need one.

We will permit your child to sleep together if your child is six years of age or younger.
your child may stay with you free of charge. Please do not forget to bring his/her bath towel, toothbrush and night wear, etc.

Yes, we do. You may store your own items there.

There are ice machines in each of the floors. Vending machines are on 1F. You can find ice pales in your room.

There are no curfews.
The front desk is available 24 hours. Please let us know in advance if your arrival is going to be considerably later than scheduled.

For early check-in

Normal check-in time is 2pm. Depending on the status of your room, we may be able to allow you to check in a bit earlier than 2pm.
However, if you request to check in earlier than 2pm, then we will ask you to pay for an extra night (100% of full fare).

For late check-out

Normal check-out time is 12pm.
Depending on the occupancy of the hotel, we may allow you to check out later than 11am for a surcharge stated below.

• Until 3pm・・・・・30% of room fee
• Until 6pm・・・・・50% of room fee
• After 6pm・・・・・100% of room fee

(Note: These surcharges will be applied on top of the full fare.)

Yes, there are. Approximately 40% of the rooms are nonsmoking.
If a nonsmoking room is not available on the day of your choice, we will refresh the room with an air freshener. Please contact us in advance.Deodorants are placed in all of the rooms.

No, we don't. We issue only one room key per room.

Wired Internet can be used free of charge in all of our rooms. (LAN cables are available in each room) There are no VPN connection services.

PCs can also be rented for 1,000 yen per night.

• *Please note that our Internet service does not guarantee connection for all guests. Some PCs may not connect depending on the settings.

Reservations can be made approximately six months in advance via the Internet and approximately one year in advance via the telephone. All other inquiries including group reservations should be addressed directly to the hotel by telephone.

No, we cannot allow you to invite non-staying guests to your room. Please consult the front desk if you have special needs.

The room fee includes consumption tax but Tokyo Accommodation Tax is charged separately. There are no service fees.

We can only exchange US dollars at the front desk from US dollars to Japanese yen only. (Up to 200 US dollars per transaction)

Based on Japanese laws, effective April 1st, 2005, staying guests who are categorized as 'foreign nationals without a permanent address in Japan' must state their

• *Full name
• *Address
• *Occupation as well as
• *Nationalilty and
• *Passport number. Passports must be presented and photocopied.

We are sorry but we do not have a waitlist. The status of reservations change daily so please check back with us or check our website for occupancy changes.

For direct reservations and reservations made via our website, cancellation charges are applied as follows: 20% of full fare of room for cancelling one day before your stay, 80% of full fare of room for cancelling on the day of your stay, and 100% for no-shows. Please contact your travel agents for cancellation of reservations arranged via travel agents.

Yes, but the number of baby beds is limited. Please call in advance.

Your valuables can be kept in our safety box at the front desk free of charge.

Yes, there is. Located two minutes on foot from the hotel.

Breakfast is served at the restaurant Shisen Hinkan on 1F.

• Service Hours: 7am to 10am (Last order 9:30am)
• Fee: 1,050 yen
• Japanese, Western and Chinese buffets.

• *All tables are nonsmoking during breakfast hours.